Abi Shogbonyo

Throughout my career as a ServiceNow ITSM Implementer, I've had the privilege of experiencing a broad spectrum of roles.

From the early stages of my professional journey to my most recent endeavours, I've consistently demonstrated a strong work ethic, an unwavering commitment to excellence, and a steadfast passion for continuous growth. My CV offers a glimpse into my professional voyage, highlighting my achievements, contributions, and the valuable knowledge I've accumulated over time.

I am genuinely excited about the possibility of discussing how my background and expertise can be an invaluable asset to your organization.

ServiceNow Developer and Implementation Consultant  Ministry of Justice London

Application Portfolio Management/ITSM implementation

Comprehensive Application Review a In my capacity, I meticulously examined our application suite at Mercedes Benz Financial Service. This task entailed scrutinizing each software tool for its practicality, impact, and financial burden. I pinpointed a number of inefficient, outdated systems, like archaic software draining our resources. My solution was to suggest cutting-edge strategies such as transitioning to cloud platforms and embracing new technologies, aimed at ramping up productivity while reducing costs.

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Streamlining IT with ITSM: By adopting IT Service Management (ITSM) methodologies, I transformed our IT procedures. This process involved specifying distinct roles and duties, for example, appointing an Availability Manager to manage IT service continuity and efficiency. This tactic accelerated our decision-making, substantially lowering expenses and lessening operational risks.

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Leading APM and ITSM Implementations: In collaboration with our IT, financial, and operational teams, I took a pivotal role in crafting and deploying Application Portfolio Management (APM) and ITSM frameworks. My involvement spanned from defining precise objectives, ensuring IT operations were in sync with our business goals, to confirming everyone's understanding of their contribution to these initiatives.

Ongoing Monitoring of Implementation: I diligently tracked the advancement of our APM and ITSM efforts against our established objectives and indicators. Such careful monitoring guaranteed that our strategies were in harmony with Mercedes Benz Financial Service's strategic goals, enabling necessary modifications in light of new challenges or business shifts.

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End-User Training and Assistance: I delivered thorough training and persistent support to our users, ensuring their competence with the newly introduced systems and methods. Responsibilities included devising comprehensive guides, organizing training sessions, and setting up a responsive support desk.

Strategic Planning for Outdated Applications: I was instrumental in strategizing the discontinuation of obsolete applications, evaluating their business impact, and finding economically viable replacements. For instance, we substituted an antiquated CRM system with a more streamlined, cloud-based model, better aligning with our expansion plans.

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Realized Organizational Gains: My endeavors resulted in notable advancements for Mercedes Benz Financial Service. We experienced a significant dip in IT expenditures, a reduction in operational hazards, and a more cohesive integration of IT with our fundamental business operations. This not only fortified our current business setup but also primed us for anticipated growth and adaptability.

ServiceNow SAMPro Implementation Consultant, Deutsche Bank, London

ServiceNow Developer

As a ServiceNow SAMPro Implementation Consultant at Deutsche Bank in London, my role is focused on tailoring the ServiceNow platform to meet the unique requirements of the bank, particularly in the areas of Software Asset Management Professional (SAMPro) implementation. My work encompasses several crucial aspects:

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SAMPro and ITSM Module Management: My involvement has been integral in deploying and refining the ServiceNow SAMPro module, alongside IT Service Management (ITSM). This includes configuring software asset management processes, ensuring compliance with software licenses, and managing the lifecycle of IT service requests.

Customization of Forms and Workflows: I have been responsible for customizing forms and developing streamlined workflows specifically for software asset management and IT service requests. This included creating workflows for managing software licenses, procurement processes, and compliance checks, which significantly improved operational efficiency within the bank.

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Software Asset Reporting and Data Analytics: I led the implementation of advanced reporting tools for software asset management. I developed specialized dashboards providing insights into software utilization, compliance status, and cost management, which supported strategic decision-making in IT asset management.

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Custom Scripting for SAMPro Automation: I authored specific JavaScript scripts to automate tasks within the SAMPro module. For example, I created scripts to automate software license reharvesting and compliance validation, enhancing the efficiency and accuracy of software asset management.

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Integration with Banking Systems: My role involved integrating SAMPro with other banking systems and external applications via APIs. This included linking the SAMPro module with procurement systems and vendor management platforms to streamline software asset management processes.

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Translating Bank-Specific Requirements into ServiceNow Solutions: I converted the bank's specific requirements for software asset management into technical solutions within ServiceNow. This involved detailed requirement analysis, creating user stories specific to banking needs, and formulating acceptance criteria and testing strategies tailored for the financial sector.

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Issue Resolution in SAMPro Implementation: I proactively identified and addressed challenges specific to SAMPro within ServiceNow, such as optimizing license utilization and ensuring compliance with financial regulations.

Collaboration and Training within the Bank: I worked closely with various departments at Deutsche Bank to align the SAMPro implementation with the bank's broader IT and financial strategies. I also conducted training sessions for staff on leveraging the SAMPro module for effective software asset management.

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My experience at Deutsche Bank with ServiceNow, particularly in SAMPro implementation, is marked by a deep understanding of the platform’s capabilities within the financial sector, a commitment to delivering bespoke solutions that align with the bank's objectives, and a collaborative approach to overcoming challenges and facilitating knowledge sharing.

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ServiceNow Consultant, Software License Manager, BP, London

ServiceNow Software License Manager

As the ServiceNow Software License Manager at BP, I led a transformative initiative to overhaul our IT asset management processes. This comprehensive project involved several key stages and achievements:

Development of a Full-Scale IT Asset Inventory: I initiated and directed the creation of an exhaustive inventory, which included a broad spectrum of IT assets from data centers, software, to hardware components. This extensive cataloguing effort was instrumental in pinpointing and eliminating redundant assets, thereby boosting our operational efficiency.

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Execution of the ServiceNow® SAM Strategy: A meticulous four-phase strategy was employed:

Role Definition: Establishing clear responsibilities and roles within the team to ensure a focused approach.
Data Integrity Establishment: Implementing robust data validation processes to ensure the accuracy and reliability of asset data.

Operational Integration: Seamlessly integrating the SAM strategy into existing operational workflows to ensure continuity and efficiency.
Cloud Insights Implementation: Leveraging cloud-based analytics to gain deeper insights into asset utilization and performance.

This comprehensive strategy streamlined asset management workflows, significantly reduced unnecessary expenditure, and aligned our IT investments with BP's strategic goals.

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Optimization of Software Licensing: The ServiceNow® SAM strategy was pivotal in refining our approach to software licensing. It enabled us to minimize costs and mitigate risks associated with software assets. The strategy provided enhanced visibility into software usage and automated various stages of the asset lifecycle, leading to significant reductions in technology-related expenses and risk exposure.

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Compliance and Optimization in IT Asset Management: I was responsible for ensuring that all of BP's IT assets were managed in compliance with licensing agreements. By utilizing accurate and reliable data, we were able to identify areas for optimization, make informed decisions about asset replacement, and manage the IT assets effectively, avoiding any potential legal or financial ramifications.

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Throughout this journey, our focus was on creating a resilient and efficient IT asset management framework that not only met current needs but also poised BP for future technological advancements and challenges.

ServiceNow Implementation Consultant, NATS, Southampton

Assumed responsibility for the validation process, encompassing rigorous testing and analysis to ascertain the system's functionality and performance met prescribed benchmarks, guaranteeing the delivery of expected outcomes.

Demonstrated a keen eye for identifying areas of improvement during the validation phase, successfully pinpointing weaknesses and deficiencies within the system. Leveraged data-driven insights to propose effective solutions, augmenting the system's efficiency, effectiveness, and reliability.

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Implemented crucial enhancements derived from identified improvement areas, introducing new functionalities, configurations, or system modifications. These enhancements were meticulously documented and effectively communicated to key stakeholders involved in the ServiceNow implementation process.

Strived to elevate the overall functionality and performance of the system through these enhancements, aligning with the primary objective of optimizing system operations.

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Recognized the critical significance of the validation and enhancement steps in the ServiceNow implementation process, ensuring the platform's readiness to meet the organization's needs.

outcomes.