
GET TO KNOW ME
My Background
Since I began my professional journey I’ve been lucky to have had the opportunity to collaborate on some exciting solo and collaborative projects.
I take pride in all that I do and in the long-term relationships I’ve fostered in the process.
I firmly believe that hard work eventually pays off, and I know that each day brings me closer to reaching my goals.
Explore my site, and feel free to get in touch with any questions.
PAST EXPERIENCE
Past Roles
SERVICENOW DEVELOPER, MINISTRY OF JUSTICE, LONDON
September 2022 - Date
Analysed business' current work practices to recommend improvement action.
Documented and supported standards and procedures per organisational and client requirements.
Planned short and long-term delivery objectives for development to keep projects on point with deadlines.
Created and edited reports detailing program information and usage in response to customer requests.
SERVICENOW CONSULTANT, MERCEDES BENZ FINANCIAL SERVICES
March 2022 - September 2022
Application Portfolio Management/ITSM implementation
· Day-to-Day operational support for ServiceNow; activities include but not limited to incident resolution, access management, building reports/dashboards, service catalog and workflow development, promoting and troubleshooting update sets
· Worked closely with ServiceNow Process Owners (e.g., solution design, development and testing, incident resolution, troubleshooting and problem analysis)
· Prioritized and completed tasks to meet defined SLA's
· Collaborate and communicate with stakeholders to perform ServiceNow upgrades and patching
· Facilitated workshops to agree on service and application ownership
· Documented application and service processes
· Create, monitor, modify, and publish service catalog workflows with approvals
· Delivered ServiceNow training to MBFS IT Teams
· Assisted with ServiceNow incidents post go live, working with 3rd Party provider to resolve issues for the team
· Attend edProject Team meetings representing UK MBFS IT Team
Created project plan for UK implementation and manage transition activities
SERVICENOW IMPLEMENTATION CONSULTANT, DEUTSCHE BANK, LONDON
March 2021 - March 2022
Implemented the ServiceNow platform capabilities, specifically the ITSM
· ITAM modules, including form configuration, workflows/administration, reporting, data imports, custom scripting (Javascript) and third-party software integrations( APIs). Business rules, Client Scripts, Workflow scripting.
· I have worked with Now mobile Apps and Servicenow Studio, building and configuring custom applications.
· Conducted quality testing on projects and issues according to strict processes and timescales.
· As a Business Analyst, I translated business requirements into higher-level conceptual design to meet programme performance, usability, scalability and functional requirements.
· Improved process automation end-user knowledge, producing documentation on protocols, system modifications, and programming flows.
· Responsible for the overall requirements, including drafting technically focused user stories, acceptance criteria, testing strategy, and knowledge transfer.
Identify potential “problem” areas within customer ServiceNow environments and advise problem resolution.
SERVICENOW CONSULTANT, SOFTWARE ASSET MANAGEMENT,
BP, LONDON
September 2020 - Feburary 2021
· Applied expert ServiceNow SAMPRO knowledge for daily completion of tasks and streamlining workflows.
· Ensured software licenses used in the organization were compliant based on the number of rights purchased and the number of installations.
· Created software models for all of the software the organization intended to monitor.
· Streamlined acquisition of reporting requirements and specifications to disseminate across multiple business lines and IT support teams.
· Analysed test results to determine accuracy, durability and efficiency of software.
Delivered software solutions consistent with the product road map, release plan milestones and key performance indicators.
SERVICENOW IMPLEMENTATION CONSULTANT, NATS, SOUTHAMPTON
January 2020 - April 2020
· Wrote and implemented efficient JavaScript code, guaranteeing business needs were met.
· Validated systems to assess needed improvements and recommend options for closing gaps and enhancing functionality.
· Maintained service-oriented architecture and offered technical support. Worked closely with app developers and business analysts.
· Reviewed and modified existing ServiceNow CMDB patterns as needed.
· Developed integrations with other applications to support core data load and process automation
· Involved in the implementation, configuration and maintenance of interfaces and integrations for gathering, populating and maintaining CMDB data
Involved in Discovery and Service Mapping and linking CIs to applications.

Learn About Me
Welcome to my site please take a moment to browse my skills and professional experience.
It is my firm belief that a good challenge offers an opportunity to develop and improve, which is why I make a point of seeking out new ones in the professional realm.
Contact me directly to learn more.

SKILLS
Knowledge & Expertise
Though I have learned a lot from being in the professional world, some of my skills have been built from research, observation and common sense. I know that to be truly successful in my career, I need to be able to work with people, find innovative solutions to professional problems and make contributions that really matter. I would be thrilled for any opportunity to keep building on my skill set. Let’s discuss what I can offer you. Get in touch today.
BUSINESS ANALYST SKILLS
Intermediate
Supporting project teams during the analysis and planning stages of software development.
Working on other project phases like implementation and testing.
SERVICENOW DEVELOPER SKILLS
Intermediate
Implementing ServiceNow platform capabilities specifically the ITAM, ITSM and ITOM modules, including form configuration, workflows/administration, reporting, data imports, custom scripting (Javascript)and third-party software integrations(APIs).
SOFTWARE LICENSING
Intermediate
Manage Product Use Rights, license allowances, and contractual entitlements for software products and manufacturers.
SOFTWARE ASSET MANAGEMENT
Advanced
Responsible for supporting the enterprise-wide ITAM / Software Asset Management platform.
Contact me to discuss what skills I can put to use for you.
CONTACT
Thank you for reviewing my CV. Please get in touch to find out more.
07404699415
