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Abi Shogbonyo

ServiceNow Implementation Consultant

With over a decade of ServiceNow experience, I've led key projects, refining skills and deepening platform understanding. My journey is marked by dedication to results. Skilled in team collaboration, I design tailored ServiceNow solutions. Projects span ITSM, ITOM, app dev, and automation, honing expertise and adaptability. My approach combines tech prowess with business acumen to maximize platform benefits. As a ServiceNow Developer and Consultant, I bring extensive experience and commitment to excellence, eager to contribute to your organization's success.

Chess Pieces

Past Roles

Throughout my career as a ServiceNow ITSM Implementer, I've had the privilege of experiencing a broad spectrum of roles.


From the early stages of my professional journey to my most recent endeavours, I've consistently demonstrated a strong work ethic, an unwavering commitment to excellence, and a steadfast passion for continuous growth. My CV offers a glimpse into my professional voyage, highlighting my achievements, contributions, and the valuable knowledge I've accumulated over time.


I am genuinely excited about the possibility of discussing how my background and expertise can be an invaluable asset to your organization.

ServiceNow Developer and Implementation Consultant  Ministry of Justice London

September 2022 - Date

Implementation Phase at MoJ: I was instrumental in implementing ServiceNow SAM Pro at the Ministry of Justice. My role involved leading detailed workshops to pinpoint stakeholders' specific business requirements. A key task was integrating third-party discovery sources to improve software asset tracking, ensuring alignment with ServiceNow's methodology for efficient project readines​​​​.

Configuration with the Development Team: Collaborating closely with the development team, I tailored ServiceNow's configuration to our needs. This involved streamlining software asset management workflows and customizing the user interface, which significantly enhanced operational efficiency.

Mentorship and Expertise: As a mentor and expert in ServiceNow, I guided the team through complex scenarios, sharing best practices for asset management. I conducted training sessions to promote a culture of continuous learning and expertise sharing within our team.

Process Automation: I focused on automating key processes within ServiceNow, such as the reconciliation of software licenses and the management of software entitlements. This automation was crucial in improving both the user experience and our operational productivity.

Stakeholder Collaboration: I played a key role in ensuring that the deployment of ServiceNow SAM Pro aligned with the MoJ's organizational needs. This involved regular meetings with stakeholders to gather feedback and adjust our approach, ensuring that our solution met the varied requirements of different departments.

Strategic Roadmap and Quality Assurance: I developed a strategic roadmap for the ServiceNow platform at the MoJ, aligning it with our goals and those of our clients. Working alongside the QA team, I ensured adherence to ServiceNow standards and delivered a high-quality, robust solution.

ServiceNow Consultant, Mercedes-Benz Financial Services, Milton Keynes

March 2022 - September 2022

Application Portfolio Management/ITSM implementation

Comprehensive Application Review a In my capacity, I meticulously examined our application suite at Mercedes Benz Financial Service. This task entailed scrutinizing each software tool for its practicality, impact, and financial burden. I pinpointed a number of inefficient, outdated systems, like archaic software draining our resources. My solution was to suggest cutting-edge strategies such as transitioning to cloud platforms and embracing new technologies, aimed at ramping up productivity while reducing costs.

Streamlining IT with ITSM: By adopting IT Service Management (ITSM) methodologies, I transformed our IT procedures. This process involved specifying distinct roles and duties, for example, appointing an Availability Manager to manage IT service continuity and efficiency. This tactic accelerated our decision-making, substantially lowering expenses and lessening operational risks.

Leading APM and ITSM Implementations: In collaboration with our IT, financial, and operational teams, I took a pivotal role in crafting and deploying Application Portfolio Management (APM) and ITSM frameworks. My involvement spanned from defining precise objectives, ensuring IT operations were in sync with our business goals, to confirming everyone's understanding of their contribution to these initiatives.

Ongoing Monitoring of Implementation: I diligently tracked the advancement of our APM and ITSM efforts against our established objectives and indicators. Such careful monitoring guaranteed that our strategies were in harmony with Mercedes Benz Financial Service's strategic goals, enabling necessary modifications in light of new challenges or business shifts.

End-User Training and Assistance: I delivered thorough training and persistent support to our users, ensuring their competence with the newly introduced systems and methods. Responsibilities included devising comprehensive guides, organizing training sessions, and setting up a responsive support desk.

Strategic Planning for Outdated Applications: I was instrumental in strategizing the discontinuation of obsolete applications, evaluating their business impact, and finding economically viable replacements. For instance, we substituted an antiquated CRM system with a more streamlined, cloud-based model, better aligning with our expansion plans.

Realized Organizational Gains: My endeavors resulted in notable advancements for Mercedes Benz Financial Service. We experienced a significant dip in IT expenditures, a reduction in operational hazards, and a more cohesive integration of IT with our fundamental business operations. This not only fortified our current business setup but also primed us for anticipated growth and adaptability.

ServiceNow SAMPro Implementation Consultant, Deutsche Bank, London

March 2021 - March 2022

ServiceNow Developer

As a ServiceNow SAMPro Implementation Consultant at Deutsche Bank in London, my role is focused on tailoring the ServiceNow platform to meet the unique requirements of the bank, particularly in the areas of Software Asset Management Professional (SAMPro) implementation. My work encompasses several crucial aspects:

SAMPro and ITSM Module Management: My involvement has been integral in deploying and refining the ServiceNow SAMPro module, alongside IT Service Management (ITSM). This includes configuring software asset management processes, ensuring compliance with software licenses, and managing the lifecycle of IT service requests.

Customization of Forms and Workflows: I have been responsible for customizing forms and developing streamlined workflows specifically for software asset management and IT service requests. This included creating workflows for managing software licenses, procurement processes, and compliance checks, which significantly improved operational efficiency within the bank.

Software Asset Reporting and Data Analytics: I led the implementation of advanced reporting tools for software asset management. I developed specialized dashboards providing insights into software utilization, compliance status, and cost management, which supported strategic decision-making in IT asset management.

Custom Scripting for SAMPro Automation: I authored specific JavaScript scripts to automate tasks within the SAMPro module. For example, I created scripts to automate software license reharvesting and compliance validation, enhancing the efficiency and accuracy of software asset management.

Integration with Banking Systems: My role involved integrating SAMPro with other banking systems and external applications via APIs. This included linking the SAMPro module with procurement systems and vendor management platforms to streamline software asset management processes.

Translating Bank-Specific Requirements into ServiceNow Solutions: I converted the bank's specific requirements for software asset management into technical solutions within ServiceNow. This involved detailed requirement analysis, creating user stories specific to banking needs, and formulating acceptance criteria and testing strategies tailored for the financial sector.

Issue Resolution in SAMPro Implementation: I proactively identified and addressed challenges specific to SAMPro within ServiceNow, such as optimizing license utilization and ensuring compliance with financial regulations.

Collaboration and Training within the Bank: I worked closely with various departments at Deutsche Bank to align the SAMPro implementation with the bank's broader IT and financial strategies. I also conducted training sessions for staff on leveraging the SAMPro module for effective software asset management.

My experience at Deutsche Bank with ServiceNow, particularly in SAMPro implementation, is marked by a deep understanding of the platform’s capabilities within the financial sector, a commitment to delivering bespoke solutions that align with the bank's objectives, and a collaborative approach to overcoming challenges and facilitating knowledge sharing.

ServiceNow Consultant, Software License Manager, BP, London

 September 2020 - Feburary 2021

ServiceNow Software License Manager

As the ServiceNow Software License Manager at BP, I led a transformative initiative to overhaul our IT asset management processes. This comprehensive project involved several key stages and achievements:

Development of a Full-Scale IT Asset Inventory: I initiated and directed the creation of an exhaustive inventory, which included a broad spectrum of IT assets from data centers, software, to hardware components. This extensive cataloguing effort was instrumental in pinpointing and eliminating redundant assets, thereby boosting our operational efficiency.

Execution of the ServiceNow® SAM Strategy: A meticulous four-phase strategy was employed:

Role Definition: Establishing clear responsibilities and roles within the team to ensure a focused approach.
Data Integrity Establishment: Implementing robust data validation processes to ensure the accuracy and reliability of asset data.

Operational Integration: Seamlessly integrating the SAM strategy into existing operational workflows to ensure continuity and efficiency.
Cloud Insights Implementation: Leveraging cloud-based analytics to gain deeper insights into asset utilization and performance.

This comprehensive strategy streamlined asset management workflows, significantly reduced unnecessary expenditure, and aligned our IT investments with BP's strategic goals.

Optimization of Software Licensing: The ServiceNow® SAM strategy was pivotal in refining our approach to software licensing. It enabled us to minimize costs and mitigate risks associated with software assets. The strategy provided enhanced visibility into software usage and automated various stages of the asset lifecycle, leading to significant reductions in technology-related expenses and risk exposure.

Compliance and Optimization in IT Asset Management: I was responsible for ensuring that all of BP's IT assets were managed in compliance with licensing agreements. By utilizing accurate and reliable data, we were able to identify areas for optimization, make informed decisions about asset replacement, and manage the IT assets effectively, avoiding any potential legal or financial ramifications.

Throughout this journey, our focus was on creating a resilient and efficient IT asset management framework that not only met current needs but also poised BP for future technological advancements and challenges.

ServiceNow Implementation Consultant, NATS, Southampton

January 2020 - April 2020

Assumed responsibility for the validation process, encompassing rigorous testing and analysis to ascertain the system's functionality and performance met prescribed benchmarks, guaranteeing the delivery of expected outcomes.

Demonstrated a keen eye for identifying areas of improvement during the validation phase, successfully pinpointing weaknesses and deficiencies within the system. Leveraged data-driven insights to propose effective solutions, augmenting the system's efficiency, effectiveness, and reliability.

Implemented crucial enhancements derived from identified improvement areas, introducing new functionalities, configurations, or system modifications. These enhancements were meticulously documented and effectively communicated to key stakeholders involved in the ServiceNow implementation process.

Strived to elevate the overall functionality and performance of the system through these enhancements, aligning with the primary objective of optimizing system operations.

Recognized the critical significance of the validation and enhancement steps in the ServiceNow implementation process, ensuring the platform's readiness to meet the organization's needs.



Black and White Skyline


Knowledge & Expertise

If you believe I can add value to your organization, please feel free to contact me for further discussion.

ServiceNow Implementation Skills

ServiceNow Expertise: Proficiency in the ServiceNow platform, specifically with the SAM Pro module for implementing and managing software asset management solutions.

Implementation Skills: Experience in implementing ServiceNow solutions, including setting up and configuring SAM Pro to meet business requirements.

Administrative Skills: Capable of performing administrative tasks within ServiceNow, including the management of integration profiles and SaaS solutions.

Technical Development: Ability to develop and customize ServiceNow applications to enhance functionality and user experience.

Business Process Understanding: Experience working with business processes that are supported by technology, ideally within the asset management domain.

Problem-Solving: Strong problem-solving skills to address business challenges using ServiceNow technologies.


Understanding Software License Types: I am proficient in a range of software licenses, including SaaS and direct-to-vendor integrations, crucial for effective software asset management.

License Compliance and Optimization: My skills include tracking, evaluating, and managing software licenses to ensure both compliance and optimization, with a deep understanding of how licenses are managed on the ServiceNow platform.


External Licensing Knowledge: I have a solid grasp of external licensing mechanisms and their interaction with ITSM, as well as how SAM Pro utilizes these to manage licenses effectively.

Lifecycle Management Skills: I excel in managing the software asset lifecycle from acquisition to disposal, ensuring compliance and cost-effectiveness at every stage.

Strategic Planning and Forecasting: I adeptly plan and forecast future licensing needs based on organizational growth and market trends, understanding the impacts of business changes on software requirements.

Risk Management: I am proficient in identifying and mitigating risks related to software licensing, including compliance risks and the potential for financial losses from software over-deployment.

Data Analysis and Reporting: My strong analytical skills enable me to generate detailed reports that support strategic decision-making, optimizing license usage and costs.

Contract Negotiation: I negotiate software contracts to secure favorable terms and prices, backed by a thorough understanding of software license contract law.

Technical Integration Skills: I skillfully integrate SAM tools with other IT systems within the organization, such as ITSM or CMDB, ensuring seamless workflow and data consistency across platforms.

Contact me to discuss what skills I can put to use for you.


Thank you for reviewing my CV. Please get in touch to find out more.


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